Refund policy

Return Policy

Effective Date: August 14, 2026

Thank you for shopping at JZHTOP. We are committed to providing high-quality pipe inspection cameras, underwater cameras, CCTV equipment, and related accessories. Please read our return policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 14 days of the delivery date (EU customers are entitled to a 14-day statutory right of withdrawal; US customers are also covered under this policy).

To be eligible for a return, the item must meet all of the following conditions:

The item is in its original, unused condition
All original packaging, accessories, cables, and documentation are included
The item has not been damaged due to misuse, improper installation, or unauthorized modification
Proof of purchase (order number or receipt) is provided

The following items are not eligible for return:

Items returned after the 14-day return window
Items that have been used, installed, or show signs of wear
Custom-made or specially configured products
Items damaged due to customer misuse or improper handling
Consumable accessories (e.g., replacement cables, connectors) that have been opened

2. No Exchange Policy

We do not offer product exchanges. If you need a different product, please return the original item (subject to this policy) and place a new order.

3. Return Shipping Costs

The buyer is responsible for all return shipping costs. We do not provide prepaid return labels.
We strongly recommend using a trackable shipping service and purchasing shipping insurance. JZHTOP is not responsible for items lost or damaged during return transit.
Original shipping fees are non-refundable.

4. How to Initiate a Return

Contact us at [your support email] within 14 days of receiving your order.
Include your order number, the item(s) you wish to return, and the reason for the return.
Wait for our confirmation and return instructions before shipping the item back. Do not send items back without prior authorization.
Ship the item to the address provided in our return confirmation email.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, a refund will be processed to your original payment method within 7–10 business days.
If the item is not in its original condition or is missing parts, we reserve the right to deduct a restocking fee or reject the return.

6. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos or video evidence. In such cases, we will cover the return shipping cost and offer a full refund or replacement at our discretion.

7. EU Customers – Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. The withdrawal period begins on the day you receive the goods. To exercise this right, please notify us in writing before the deadline. Return shipping costs remain the responsibility of the buyer.